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FREQUENTLY ASKED QUESTIONS
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Do you offer online booking?At this time I'm not offering online booking. Message or email me and I will work with you to find an open appointment.
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Where are you located?Our address is 501 North Neil Street, Champaign, IL 61820 We are on the corner of N Neil Street and W Washington, just north of the heart of downtown Champaign. Eden's Rain Salon has on-street metered parking and is across the street from a larger metered parking lot. Feel free to come into the salon at the time of your scheduled appointment. If you are a person who likes to arrive early, no problem! We have a cozy waiting area at the front of the salon where you can wait until I am ready for you.
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Do you take walk-ins?No; I am currently booking appointments 6-8 weeks out.
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What is your cancellation policy?Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. But I understand that sometimes schedule adjustments are necessary and sometimes things happen don't always go according to plan; therefore, I request at least 24 hours notice for cancellations. Less than 24-hour notice will result in a charge equal to 30% of the reserved service amount. Appointment “No Shows” may be charged 100% of the reserved service amount.
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I have an appointment for a "curly" haircut. Do I need to do anything special to prepare?If you are a new client, please have your hair washed one day prior to your cut and arrive with dry hair. You can use curl cream and some styling products if you want. Please do not wear a ponytail, clip or anything that can stretch out your curls. If you want to have a FaceTime prior to your appointment to help get your curls headed in the right direction, let me know.
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